Refund policy

Refund & Return Policy

Thank you for your purchase!

We appreciate your trust in our ube powder and aim to provide both a high-quality product and a smooth shopping experience.

If you are not completely satisfied, please review our return and refund policy below.

1. Return Period

You have 30 days from the date of receipt of your order to request a return.

2. Eligibility Conditions

To be eligible for a return:

• The product must be unopened, unused, and in its original packaging.

• A proof of purchase (receipt or order number) is required.

Note: For food safety reasons, we generally cannot accept returns of opened or used products.

However, if you are dissatisfied, we may consider refund requests on a case-by-case basis, even if the product has been opened.

Please contact our customer service at contact@purple-bloom.com for assistance.

3. Return Procedure

To initiate a return:

1. Contact our customer service at contact@purple-bloom.com.

2. We will provide you with return instructions and a return shipping address.

Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., defective product, shipping mistake).

4. Refunds

Once your return is received and inspected:

• We will notify you of the approval or denial of your refund.

• If approved, the refund will be issued via your original payment method within 5–10 business days.

5. Damaged Products or Order Errors

If you receive a damaged or incorrect product, please contact us within 7 days of receipt.

We will provide a replacement or full refund at no additional cost to you.